Privacy Policy – Galaxy Plumbing

This Privacy Policy explains how Galaxy Plumbing (“we,” “us,” or “our”) collects, uses, and safeguards your personal information when you visit our website, use our plumbing services in Fort Wayne, IN, or interact with us via SMS communication.

Information We Collect

Personal Information

When you contact us, request a quote, or schedule a service, we may collect:

Full name
Email address
Phone number
Service address
Service details, preferences, or comments

Non-Personal Information

We may also collect non-identifiable information such as:

Browser type and version
Device type and operating system
IP address
Pages visited and time spent on our website
Website analytics via cookies or third-party tracking tools

How We Use Your Information

Your personal and non-personal information helps us to:

Provide and improve our plumbing services
Respond to inquiries, service requests, or emergencies
Schedule, confirm, and manage appointments
Send service updates, maintenance reminders, or promotions (only with your consent)
Maintain accurate internal records and comply with legal obligations

Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information. We may share limited information with:

Trusted third-party providers (such as website hosting, email platforms, and analytics tools) that help us operate and improve our services
Legal or regulatory authorities when required by law or in response to valid legal processes

All partners and service providers are required to maintain strict confidentiality and protect your data.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking tools to:

Enhance website functionality and performance
Personalize your browsing experience
Analyze website traffic and user engagement

You can disable cookies in your browser settings, though some website features may not work properly.

Data Security

We use secure systems, encryption, and best practices to protect your personal data from unauthorized access, alteration, or misuse. No online transmission or storage is completely secure, so absolute security cannot be guaranteed.

Your Privacy Rights

Depending on your location, you may have rights to:

Access or correct your personal data
Request deletion of your information
Withdraw consent for marketing communications
Object to certain types of data processing
Request a copy of your stored data

To exercise these rights, contact us at:
info@galaxyplumber.com | 260-739-2888 | 260-739-0944

SMS Opt-In & Messaging Consent

Verbal Opt-In:
Staff ask customers in person or over the phone if they would like to receive SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys.

Customers are informed: “Message and data rates may apply,” “Message frequency may vary,” and they can “text HELP for support or more information and STOP to unsubscribe at any time.”

Phone numbers are not shared with third parties for marketing purposes.

Online Opt-In (Contact Form):
“By submitting this form and signing up for texts, you consent to receive text messages from Galaxy Plumbing at the number provided, including messages sent by auto dialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Information will not be shared with third parties for marketing purposes. Privacy Policy & Terms & Conditions.”

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites. Review their privacy policies before providing personal information.

Children’s Privacy

Our website and services are intended for adults and are not directed toward children under 13 years of age. We do not knowingly collect information from minors. If we discover a child’s information, it will be promptly deleted.

Terms & Conditions

By using our website or services, you agree to the following:

You will follow all applicable laws and regulations while using our services.
Galaxy Plumbing is not responsible for third-party content accessed through our website.
SMS messages are subject to the opt-in terms outlined in this Privacy Policy.
Privacy Policy [link] & Terms & Conditions [link] apply to all interactions.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect new practices, technologies, or legal requirements. Updates will be posted here with a revised “Effective Date.”

Contact Us

For questions, concerns, or privacy requests, reach out to:

Galaxy Plumbing

info@galaxyplumber.com
260-739-2888 | 260-739-0944
261 South 700 East, Avilla, IN 46710
Monday–Friday, 8:00 AM – 4:00 PM